Frequently Asked Questions
Everything you need to know about your Palladium shopping experience.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy for fashion items?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like earrings and swimwear are final sale.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our brand-specific charts to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are the materials used in your clothing sustainably sourced?
Palladium is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2026.